WHAT INFORMATION DO WE COLLECT? AND WHEN?
During the checkout on our site store we collect:
- Your Name
- Your Email Address
- Your IP address
We collect this personal information in order to quickly process your transactions and provide us with proof of your purchase. In order to keep a record of customer purchases and potentially process a refund we must keep your personal details so we can grant you access to re-download the file/s. We therefore, keep your personal information until it is no longer needed to provide the products and services to you. [More Details Below]
When Subscribing to our Newsletter through a Subscription form we collect:
- Your Email Address
- Your Country
- Your IP
We collect this personal information in order to send emails providing information on future free downloads, news, tutorials and to market our Products. We collect IP & Country origin as proof of consent when you subscribe to our emails (as per GDPR Laws). We keep this information indefinitely or until you opt-out by unsubscribing from our newsletter.
When filling out a Contact form we collect:
- Your Email address
- Your Name
We collect this personal information in order to personalise your experience and respond to your inquiry. We do not store this information on our systems we only use this as a mean for users to email/contact us.
When writing blog comments we collect:
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Cookies are text files that are stored in a computer system via an Internet browser.
In order for this site to run at its full potential we use third party cookies for services they provide. We have good faith that any external third party acting on our behalf will process and protect data they collect through this site within GDPR compliance.
- Keep track of our advertisements on other sites/apps such as Facebook and Instagram
- Assist in communicating via Facebook Messenger
- Compile analytical data (using Google Analytics)
- Save users shopping cart preferences for future visits
- Monitor our newsletter subscription displays
- Make site pages load faster.
We use Google Analytics to compile aggregate data about site traffic and site interaction such as clicks, page views, load times, the city and country users in, web browser type, date of purchase, time spent on site, time spent on individual pages and pages users visited before or after navigating to our website.
These analytics don’t store personal information such as name, email or IP address just site interaction and general location.
How long does Google Analytics store data for? 14 Months and then the information is automatically deleted.
We use third party cookies such as ‘Facebook’s Pixel’ to allow us to measure interactions on our site. We do this market our products to potential customers through site interaction. This works in two ways
For example if you click a link from an ad to our site on Facebook (or Facebook affiliates like Instagram, messenger or their audience network) we can use these statistics from these cookies to know if these ads are driving traffic (users) to our site.
Or if you interacted with our site, you maybe presented with our Facebook ads in the future.
We use the ‘Messenger Customer Chat’ plugin on our website to assist in communicating with anyone who wants to reach Antidote Audio via Messenger app. Facebook’s pixel helps to preload user information from Messenger (if the user has an account and is logged in) to prepare a user for using the app and reaching out to us on Facebook. Antidote Audio can not see any public information about the user through the app until a message has sent.
Potential Cookies from Soundcloud & Youtube:
Pages on this site may include embedded content from either Soundcloud or Youtube.
OUR ONLINE STORE
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name and email address, credit card/payment details. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing.
We accept payments through PayPal & Stripe. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
SECURITY & SHARING OF INFORMATION?
We Use a SSL (Secure Socket Layer) certificate provided by 1&1 for our users experience. (all pages on the website are https:// not http://)
Our website is scanned on a regular basis for security purposes to make your visit as safe as possible.
3rd Party services may share your information based on your site interaction through their cookies (see cookies section above) As stated above we have good faith that these 3rd party services are in compliance with GDPR and have sufficient security measures in place to protect any data they process.
YOUR RIGHTS – OPTING OUT
OPTING OUT OF COOKIES:
Analytical Cookies – We honour do not track signals and do not track, plant analytical cookies when a Do Not Track (DNT) browser mechanism is in place.
Facebook Ads & Targeting – You are able to set your ad preferences to determine the ads (including ours) displayed across your Facebook experience here: Facebook Ad Preferences
You can usually remove or reject browser cookies through the settings on your browser or device.
OPTING OUT OF EMAILS:
Email: If you are subscribed to our email newsletter, follow the unsubscribe link at the bottom of each email and we will promptly remove you from our email list.
Or alternatively you can email us (using the email below) and we can remove it for you.
1. You have the right to:
a) ask to be presented all information we have about you and correct any false information
b) be forgotten and have all information about you erased from our systems… (this could compromise our refund policy) but you still have the right of erasure.
UPDATED On the 12th February, 2020
All Antidote Audio Preset and Sample packs sold to you on this website are 100% royalty free for personal use only! These sounds are licensed to you, not sold to you. Redistribution and packaging is strictly prohibited.
Antidote Audio LTD